If a disability, a health condition or your circumstances make things harder, tell us what would help and we will do what we can. You do not need to explain why.
How we can contact you
- by email only
- by phone at a time that suits you
- through a family member, carer or colleague you nominate
- with documents such as our complaints code in large print or another format, free of charge
If you depend on your phone
Internet phone services do not work in a power cut. If anyone at your premises has a disability, a telecare alarm or another reason to rely on the phone, we provide free of charge a backup that gives at least one hour of access to the emergency services. See calling 999 in a power cut.
If something goes wrong
You can complain in whatever way suits you; it does not need to be in writing. Our complaints code of practice explains what happens next, and for phone and broadband you can go to CISAS, free, if we cannot resolve it.
Tell us
Call 028 9099 1221 or email support@eposni.com. If your needs change, let us know and we will update how we work with you.
Last updated 4 October 2026. BRISK Technology and EPOS NI are trading names of Enhuk Limited, registered in Northern Ireland (NI646709), Unit 1 Block A, Scrabo Business Park, Jubilee Road, Newtownards, Co. Down, BT23 4ZP.